Frequently Asked Questions on KuduClub.com : South African TV, South African Culture

Frequently Asked Questions

Topic:

1.  HOW TO FIND YOUR FAVOURITE PROGRAM
2.  HOW TO WATCH YOUR FAVOURITE PROGRAM
3.  MANAGING YOUR ACCOUNT
4.  TELLING A FRIEND ABOUT KUDUCLUB.COM
5.  STILL HAVEN'T FOUND WHAT YOU'RE LOOKING FOR?

1. HOW TO FIND YOUR FAVOURITE PROGRAM
You have a few options to choose from: Within “Television” on the main menu, located on the top navigation bar, you will find 6 genres to choose from: Drama, Sport, Actuality, Afrikaans, Variety and Movies. Within these genres, all our programs are listed. So let’s say you want to watch “Egoli”. Click on Drama (all the dramas available on KuduClub.com will appear), and click on “Egoli”. If you would like to search for a specific show, type the program you want to watch into the text field in the top left corner of the site and press enter. The alphabetical list of programs will intelligently display the likeliest program. Once you've found the program you're looking for, click the show’s logo image which will take you to the selected show. Click on the "Schedule" button on the top navigation bar of the site. Here you can view a list of programs for each day and when they will be available. Once you're on a program page like Egoli or Carte Blanche, to view previous episodes click on the “Page Total” guide arrows at the bottom or top of each programme page. Episodes or sporting events will always be clearly titled for your clarification.
2. HOW TO WATCH YOUR FAVOURITE PROGRAM
If you have purchased any of the full memberships and you are on a programme page like Egoli or Carte Blanche and logged in: Click on the “Play” or “Download” icons. A second icon “High” or “Low” will appear to view or download the episode or media item directly from our content servers. Click to download the highlighted episode to your computer and view whenever you want. Use the “High” or “Low” download icons, once you have selected “Download” (please note although downloaded material will rest on your hard drive, you will still need to have access to the internet to view). If no “High” or “Low” icons appear it means that the media is only available at one bit rate.
3. MANAGING YOUR ACCOUNT
If you have purchased any of the full memberships and you are logged in, a "My Account" menu item will appear on the main menu on the top right navigation bar. Within this menu, you can link to the following areas: My Preferences: here you can manage your profile and personal preferences more closely. My Account: here you can manage your account settings, including your credit card details. Upgrade: here you can upgrade to the annual membership offer and save if you are still debited as a different user.
4. TELLING A FRIEND ABOUT KUDUCLUB.COM
Tell a friend about KuduClub.com by clicking on any of the “Tell a Friend” icon buttons throughout the site.

5. STILL HAVEN'T FOUND WHAT YOU'RE LOOKING FOR?
		For billing and technical support, please send us an email and we will reply within one U.S. business day. If you need to contact us about something other than a billing or technical issue, please click the relevant link above for our other departments.